Customer Interaction
First-line contact for vehicle, service, parts and pricing inquiries—explaining technical work clearly and keeping customers informed through to delivery.
- Answer calls, emails, and walk-in inquiries about vehicles, services, parts, and pricing
- Explain repairs, maintenance, and warranty work in plain language
- Follow up on service status, delivery timelines, and customer satisfaction
View service guide →Scheduling & Coordination
Workshop diary management and cross-team coordination so appointments, reschedules and urgent cases run smoothly between customers, technicians and parts.
- Book service appointments and manage the workshop schedule
- Coordinate between customers, technicians, and parts department
- Handle reschedules, cancellations, and urgent cases
View service guide →Issue Resolution
Calm, professional handling of complaints about repairs, billing or wait times—with proper escalation and documented closure.
- Address complaints about repairs, billing, or wait times calmly and professionally
- Escalate complex issues to managers or technical staff when needed
- Ensure issues are resolved and documented properly
View service guide →Sales Support
Aftersales and showroom support—recommending maintenance packages, processing quotes and paperwork, and backing the sales team with accurate product information.
- Recommend maintenance packages, accessories, and extended warranties
- Support the sales team by providing quotes and product information
- Process paperwork, invoices, and payments accurately
View service guide →Record Keeping
Accurate customer profiles, vehicle service histories and communication logs maintained for compliance and continuity of care.
- Update customer profiles and vehicle service history in the system
- Maintain logs of communications and service jobs for compliance
- Strong attention to detail with invoices, schedules, and records
View service guide →